Privacy Policy

Last Updated: May 2024

This Privacy Policy outlines how Wise Pool Services LLC  (“we,” “our,” or “us”) collects, uses, and protects the information you provide when using the Wise Pool Services LLC website (“https://wisepoolservices.com/”). By accessing or using the Website, you agree to the terms of this Privacy Policy.

1. Information We Collect:

   1.1. Personal Information: We may collect personal information, including but not limited to your name, email address, and payment details when you register, make a purchase, or use our services.

   1.2. Non-Personal Information: We may collect non-personal information such as browser type, device type, and IP address for statistical analysis and to improve our services.

2. How We Use Your Information:

   2.1. Personal Information: We use personal information for account management, order processing, and communication with you regarding our services and updates.

   2.2. Non-Personal Information: Non-personal information is used for website optimization, analytics, and improving our services.

3. Information Sharing: We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to fulfill service requests.
   

   3. 1 no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Security: We implement reasonable security measures to protect your information. However, no data transmission over the internet is guaranteed to be 100% secure. You use our services at your own risk.

5. Cookies: We use cookies to enhance your user experience. You can adjust your browser settings to disable cookies, but this may affect the functionality of the Website.

6. Changes to Privacy Policy: We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the Website.

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SMS Opt-In Details: We obtain SMS consent directly from users through website forms, booking requests, or other written or verbal opt-in methods where users explicitly agree to receive text messages from Wise Pool Services LLC. SMS messages are used only for service-related communications such as appointment confirmations, reminders, and customer support. Message frequency may vary. Message and data rates may apply. Users may opt out of SMS communications at any time by replying STOP to any message or by contacting us directly. We do not share SMS opt-in information with third parties for marketing purposes.

User Rights: You have the right to access, update, or request deletion of your personal information at any time. To exercise these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Contact Information: If you have any questions or concerns regarding our Privacy Policy or Terms of Service, please contact us at  [email protected].

This Privacy Policy and Terms of Service are effective as of May 2024.